Customer Service

• Maintain records of customer interactions, recording details including the actions taken
• Provide information about products and services, take or enter orders and obtain details of complaints
• Refer unresolved issues to designated departments
• Examine all relevant information to the inquiry and use critical thinking to identify solutions
• Communicate with customers when advised by data entry an order cannot be fulfilled.
• Escalate issue to the Operations Manager as needed
• Flexibility in meeting changes in schedules
• Strong time management skills
• Trouble shooting skills
• Ability to build rapport with customer
• Reasoning skills
• Ability to conduct themselves in a professional manner
• Able to work with a wide variety of people in a positive and productive manner

Data Entry

• Enter client request into computer system with high accuracy and clarity
• Verify all order information including order types, billing information, client information, location address and contacts
• Update any information in the system that is out of date or missing changes
• Scrutinize orders to ensure that all customers requirements are met
• Communicate with fulfillment team to ensure that expedited orders are fulfilled promptly
• Escalate issues to the Operations Manager as needed
• Provide support for other department projects as needed

Fulfillment

• Ship completed jobs according to customer purchase order requirements to include international shipping and necessary documents
• Create packing slips and labels
• Stage for production jobs
• Pull required materials from warehouse for upcoming jobs
• Maintain a clean/organized warehouse
• Participate in physical inventories for the purpose of verifying stock and identifying losses and discrepancies
• Ability to lift 50 pounds
• Light assembly